POLICY
Terms, privacy and returns
Written in plain language wherever the law allows it. Each policy shows the date it took effect.
- Terms and Conditions Accounts, membership tiers, TES Credit, points and the Distributor programme. Effective 24 Sep 2026
- Privacy Policy What we collect, why, who we share it with, and how to ask us to delete it. Effective 24 Sep 2026
- Mobile App Privacy Policy What the TES app collects, the permissions it asks for, and how to delete your account from inside it. Effective 24 Sep 2026
- Deleting your account How to delete your TES THZ account, in the app or by asking us on WhatsApp, and what is kept afterwards. Effective 15 Oct 2026
- Refund and Return Policy Faulty and damaged goods, appointment cancellations and how refunds are paid back. Effective 24 Sep 2026
- Shipping and Delivery Policy Coverage, fees by parcel weight, self pickup, and how large equipment is delivered and installed. Effective 24 Sep 2026
These policies are issued by TERAHERTZ EXPERIENCE SPACE SDN. BHD. (Company No. 202401036617), 52A, Jalan Eco Forest 6/1C, Eco Forest Semenyih, 43500 Semenyih, Selangor. If anything here is unclear, contact us before you buy and we will explain it. Nothing on this page limits your rights under the Consumer Protection Act 1999.