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Policy

Deleting Your TES Account

Effective 15 Oct 2026 Approx. 2 minutes to read

This page explains how to delete your account in the TES THZ app, operated by TERAHERTZ EXPERIENCE SPACE SDN. BHD. (Company No. 202401036617) and published on the App Store and Google Play by FCS Tech on its behalf, and what happens to your data when you do.

1. Delete it in the app

  1. Open the TES THZ app and log in.
  2. Go to Me → Delete account.
  3. Enter your password to confirm.

You are logged out on every device, and your account is deleted 30 days later. Until then you can log in again and choose Keep my account, and nothing changes.

2. Ask us to delete it

If you cannot use the app, for example because you have changed phones or forgotten your password, send us a WhatsApp message on 012-359 2688 from the mobile number registered to your account, saying that you want your TES account deleted. Within 7 days we arrange it and reply on WhatsApp to confirm; the account is then deleted 30 days later. If you write from another number, we first ask you to show that the account is yours.

3. Changed your mind?

For 30 days after you ask, the account can still be kept. Log in to the app and choose Keep my account, or WhatsApp us on 012-359 2688 from the number on the account and we cancel it.

4. What is deleted

  • Your name, mobile number, email address and delivery addresses
  • Your password, and every device you are logged in on
  • The tokens used to send you notifications
  • Notes our staff kept about you

This happens when the 30 days have passed, and your identity is then anonymised in our records within 30 days.

5. What is kept, and for how long

  • Order, payment, loyalty and commission records are kept in anonymised or restricted form for 7 years to meet accounting and tax obligations, then deleted.
  • TES Credit and points left on the account are forfeited once it is deleted, unless the law or your Distributor Agreement provides otherwise. The app warns you before you confirm.

6. Questions

WhatsApp us on 012-359 2688, Monday to Friday, 10am to 7pm. How we handle your data is set out in full in the Mobile App Privacy Policy and the Privacy Policy.

Deleting Your TES Account

Effective 15 Oct 2026. Issued by TERAHERTZ EXPERIENCE SPACE SDN. BHD. (Company No. 202401036617). Nothing in this policy limits your rights under the Consumer Protection Act 1999.